Customer Service Policy

At onitsukatigerdeals.com, we prioritize your satisfaction above all else. Our Customer Service Policy is designed to ensure a seamless, transparent, and enjoyable shopping experience—from the moment you browse our collection to after your order arrives. We stand behind the authenticity and quality of every Onitsuka Tiger product and strive to address your needs with professionalism and efficiency.

Contacting Customer Service

Our dedicated customer service team is here to assist you with any questions, concerns, or requests. You can reach us through the following channel:
  • Email: Send us a message at service@onitsuka-tigerdeals.com. We aim to respond to all emails within 24-48 business hours, providing detailed and helpful solutions tailored to your inquiry.
For general information about our operations, our physical address is 3812 University Boulevard North, Jacksonville Florida 32211, United States.

Shipping Policy

We understand that you want your Onitsuka Tiger products as soon as possible, which is why we’ve streamlined our shipping process to deliver promptly:
  • Order Processing Time: All orders are processed within 1-3 business days from the date of purchase. Processing times may be slightly extended during peak seasons or promotional periods, but we will notify you of any delays via email.
  • Delivery Timeframe: Standard delivery takes 6-12 days from the date of shipment, regardless of your location. For urgent needs, we offer expedited shipping options—details and pricing for expedited delivery are available during checkout.
  • Free Shipping: Enjoy free shipping on all orders, with no minimum purchase requirement. This offer applies to both standard and expedited shipping methods, making your shopping experience more affordable.
  • Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery directly on our website or through the shipping carrier’s platform.

Return Policy

We want you to love your Onitsuka Tiger purchase. If for any reason you’re not satisfied, our flexible return policy makes it easy to send items back:
  • Eligibility Period: You may initiate a return within 60 days from the date of delivery. Items must be in their original, unused condition with all tags, packaging, and accessories intact. Final sale items are not eligible for return, unless they are defective or damaged upon arrival.
  • Return Process: To start a return, please contact our customer service team at service@onitsukatigerdeals.com with your order number and reason for return. We will provide you with a return authorization (RA) number and detailed instructions for shipping the item back to us.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect (due to our error). In such cases, we will provide a prepaid shipping label for the return.

Refund Policy

Once we receive and inspect your returned item (to ensure it meets our return eligibility criteria), we will process your refund promptly:
  • Refund Processing Time: Refunds are issued within 5-10 business days of our receipt and approval of the return. The refund will be credited back to the original payment method used for the purchase.
  • Refund Amount: You will receive a full refund of the item’s purchase price, excluding any shipping costs (unless the return is due to our error). Please note that it may take additional time for your financial institution to reflect the refund in your account, depending on their processing policies.

Order Modifications & Cancellations

We process orders quickly to ensure fast delivery, so order modifications or cancellations are only possible if requested within 24 hours of placing the order. To request a modification or cancellation, please contact our customer service team immediately with your order number. We cannot guarantee changes or cancellations after the 24-hour window, as the order may have already been shipped.

Product Defects & Damages

If you receive a product that is defective, damaged, or incorrect (e.g, wrong size, color, or item), please contact our customer service team within 7 days of delivery. Provide your order number and clear photos of the issue, and we will arrange for a replacement, exchange, or full refund—including all shipping costs. We take product quality seriously and will resolve such issues promptly to your satisfaction.
We reserve the right to update or modify this Customer Service Policy at any time. Any changes will be posted on this page, so we encourage you to review it periodically. If you have any further questions about our policy, please don’t hesitate to contact us.