Refund Policy

At onitsukatigerdeals.com, we want you to be completely satisfied with your purchase. If you need to return an item and request a refund, our Refund Policy outlines the process, timelines, and guidelines to ensure a smooth and transparent experience. This policy applies to all purchases made through our official site.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • The return request is initiated within 60 days from the date of delivery.
  • The item is in its original, unused, and unaltered condition, with all original tags, packaging, and accessories intact. Items showing signs of wear, damage, or tampering will not be eligible for a refund.
  • The item is not a final sale product. Final sale items are clearly marked on the product page and are excluded from this refund policy, unless they are defective or damaged upon arrival.
  • A valid return authorization (RA) number has been obtained from our customer service team prior to shipping the item back. Returns sent without an RA number may be delayed or rejected.

Refund Request Process

Follow these steps to request a refund:
  1. Contact Customer Service: Reach out to our team at service@onitsukatigerdeals.com with your order number, the reason for the refund, and clear photos of the item (if applicable, e.g, for defective products). Please include “Refund Request” in the email subject line for faster processing.
  2. Obtain RA Number: Our customer service team will review your request within 24-48 business hours. If approved, we will send you a return authorization (RA) number and detailed instructions on how to ship the item back to us, including the return address.
  3. Ship the Item: Package the item securely, clearly mark the RA number on the outside of the package, and ship it using a trackable shipping method. Please retain the tracking number for your records. Note that customers are responsible for return shipping costs unless the refund is due to our error (e.g, defective item, wrong product).
  4. Item Inspection: Once we receive the returned item, our team will inspect it to verify it meets the eligibility criteria. This inspection typically takes 3-5 business days from the date of receipt.
  5. Refund Approval/Processing: If the item passes inspection, we will approve the refund and initiate the processing. You will receive an email notification once the refund has been processed.

Refund Timelines

We strive to process refunds as quickly as possible. Here are the key timelines to note:
  • Refund Processing Time: After the returned item is inspected and approved, refunds are processed within 5-10 business days.
  • Refund Credit Time: The time it takes for the refund to appear in your account depends on your payment method and financial institution. Credit card refunds typically take 3-7 business days to reflect, while debit card or bank transfer refunds may take 5-10 business days. Please contact your financial institution if you do not see the refund within these timeframes.

Refund Amount

The refund amount will be equal to the full purchase price of the item, excluding any shipping costs (unless the refund is due to our error, such as a defective product, incorrect size, or wrong item). Original shipping costs are non-refundable for standard returns initiated due to customer preference (e.g, change of mind, sizing issues).
If you used a promotional code or discount when making the purchase, the refund will be issued for the amount you actually paid after the discount was applied.

Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, please contact us within 7 days of delivery. Provide your order number and photos of the issue, and we will arrange for a full refund (including all shipping costs) or a replacement, at your option.
  • Incorrect Items: If we ship you the wrong item (e.g, wrong size, color, or product), please contact us immediately. We will cover all return shipping costs and process a full refund or send the correct item, as you prefer.
  • Missing Items: If your order arrives with missing items, please contact us within 3 days of delivery with your order number. We will investigate and either ship the missing item or process a refund for the missing portion of your order.

Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:
  • Email:service@onitsukatigerdeals.com
  • Address: 3812 University Boulevard North, Jacksonville Florida 32211, United States
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, so we encourage you to review it periodically.