Shipping Policy

At onitsukatigerdeals.com, we strive to deliver your authentic Onitsuka Tiger products quickly and reliably. This Shipping Policy outlines our order processing times, delivery options, shipping costs, and other important details to keep you informed every step of the way.

Order Processing Time

All orders are processed within 1-3 business days from the date of purchase. Business days exclude weekends and major holidays. Please note that processing times may be slightly extended during peak seasons (e.g, holidays, sales events) or due to unforeseen circumstances. If there is a delay in processing your order, we will notify you via email with an updated timeline.

Delivery Timeframes

Once your order is processed and shipped, delivery times vary based on the shipping method selected. We offer the following delivery options:
  • Standard Delivery: Estimated delivery time is 6-12 days from the date of shipment, regardless of your location. This is our default shipping option for all orders.
  • Expedited Delivery: For urgent needs, we offer expedited shipping. The estimated delivery time for expedited shipping will be displayed during checkout, along with the corresponding cost. Expedited orders are prioritized for processing and shipping.
Delivery times are estimates and may be affected by factors beyond our control, such as customs delays (for international shipments), weather conditions, or carrier disruptions. We will provide you with a tracking number to monitor your order’s progress.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase requirement. This free shipping offer applies to both standard and expedited delivery methods. There are no hidden fees for shipping—what you see at checkout is the final cost of your order.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number and a link to track your package. You can also track your order by logging into your account on our website and navigating to the “Order History” section. The tracking information will be updated by the shipping carrier as your package moves through the delivery process.
If you do not receive a shipping confirmation email within 4 business days of placing your order, please check your spam folder or contact our customer service team for assistance.

Shipping Restrictions

We currently ship to most countries worldwide. However, there may be certain destinations where shipping is restricted or unavailable due to local regulations or carrier limitations. If your location is not eligible for shipping, you will be notified during the checkout process.
For orders shipped to international destinations, please note that you may be responsible for customs duties, taxes, or other fees imposed by your country’s customs authorities. These fees are not included in the order total and are the sole responsibility of the recipient. We recommend checking with your local customs office for more information on applicable charges.

Missing or Lost Packages

If your package shows as delivered but you have not received it, please first check with your neighbors, building management, or local post office—packages are sometimes left in a secure location or with a third party. If you still cannot locate your package, contact our customer service team within 3 days of the estimated delivery date with your order number and tracking information. We will work with the shipping carrier to investigate the issue and resolve it promptly.
If your package is marked as lost by the shipping carrier, we will either send you a replacement order or process a full refund, at your option.

Order Modifications & Cancellations

We process orders quickly to ensure fast delivery, so order modifications (e.g, changing the shipping address, adding items) or cancellations are only possible if requested within 24 hours of placing the order. To request a modification or cancellation, please contact our customer service team immediately at service@onitsukatigerdeals.com with your order number. We cannot guarantee changes or cancellations after the 24-hour window, as the order may have already been shipped.

Contact Us

If you have any questions or need assistance with shipping, please contact our customer service team at:
  • Email:service@onitsukatigerdeals.com
  • Address: 3812 University Boulevard North, Jacksonville Florida 32211, United States
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, so we encourage you to review it periodically.